Refund policy

Returns 
We at Med Cuisine EU/UK LTD (“Med Cuisine”, “we”, or “us”) hope that you are delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement on all long-life ambient goods returned to us within 30 days of delivery provided they are in their original, unopened, and unused condition.
Please note that if 30 days have gone by since your purchase, unfortunately we cannot, and will not, offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Inspecting your goods
You should inspect all purchased products upon receipt and check that everything specified on the delivery note is included.
You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem immediately (within 3 days of receipt) or you return the goods in accordance with this Return Policy if such return is permitted.
If you fail to take such action, we will not be obligated to accept any rejection by you of the merchandise at a later date.
In the event that items listed on the Delivery Note do not match those contained in your parcel, or in case that goods are received damaged or faulty in any way, please notify us immediately (within 3 working days of receipt) by sending an email to support@medcuisine.co.uk

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to our storages before getting our approval and instructions to do so.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds 
If you have not received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you have done all of this and you still have not received your refund yet, please contact us at support@medcuisine.co.uk 

Sale items 
Only regular priced items may be refunded. Please note that items on sale cannot be refunded. 

Exchanges 
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at support@medcuisine.co.uk  and we will guide you either to dispose the item or to send it to our storages. 

Shipping 
I case you are not happy with your products, kindly contact us at info@medcuisine.co.uk  and describe the issue, we will then take a decision and will ask you either to dispose the products or to send it back to our storages.
Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.